refund policy

Created on 30 September, 2024Useful Links • 1 minutes read

Refund Policy


Last Updated: September 30, 2024


1. Overview


At Diima (dii.ma), we strive to ensure your satisfaction. If you are not satisfied with your purchase, we offer a straightforward refund policy.


2. Eligibility for Refunds


You may request a refund within 30 days of your purchase. Refunds are applicable only to annual subscription purchases. To be eligible, you must provide:


  • Proof of purchase (receipt or invoice)
  • A reason for your request


3. How to Request a Refund


To initiate a refund, please contact our support team at support@dii.ma with your order details and the reason for your request.


4. Refund Process


After receiving your request, we will review it and inform you of the approval or denial. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-15 business days. Users can receive a partial refund for 11 months.


5. Non-Refundable Items


Certain items may be non-refundable, including:


  • Monthly subscription purchases
  • Service fees (creation, design, configuration)
  • Verification page
  • After 30 days of purchase annual subscription purchase


6. Changes to This Policy


We may update our Refund Policy from time to time. We will notify you of any changes by posting the updated policy on this page.


7. Contact Us


For questions about our Refund Policy, please contact us at support@dii.ma.