refund policy
Created on 30 September, 2024 • Useful Links • 1 minutes read
Refund Policy
Last Updated: September 30, 2024
1. Overview
At Diima (dii.ma), we strive to ensure your satisfaction. If you are not satisfied with your purchase, we offer a straightforward refund policy.
2. Eligibility for Refunds
You may request a refund within 30 days of your purchase. Refunds are applicable only to annual subscription purchases. To be eligible, you must provide:
- Proof of purchase (receipt or invoice)
- A reason for your request
3. How to Request a Refund
To initiate a refund, please contact our support team at support@dii.ma with your order details and the reason for your request.
4. Refund Process
After receiving your request, we will review it and inform you of the approval or denial. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-15 business days. Users can receive a partial refund for 11 months.
5. Non-Refundable Items
Certain items may be non-refundable, including:
- Monthly subscription purchases
- Service fees (creation, design, configuration)
- Verification page
- After 30 days of purchase annual subscription purchase
6. Changes to This Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the updated policy on this page.
7. Contact Us
For questions about our Refund Policy, please contact us at support@dii.ma.