refund policy

Created on 30 September, 2024 • Useful Links • 1 minutes read

Refund Policy

Last Updated: September 30, 2024

1. Overview

At Diima (dii.ma), we strive to ensure your satisfaction. If you are not satisfied with your purchase, we offer a straightforward refund policy.

2. Eligibility for Refunds

You may request a refund within 30 days of your purchase. Refunds are applicable only to annual subscription purchases. To be eligible, you must provide:

• Email account
• Proof of purchase (Paypal receipt)
• Reason for your request

3. How to Request a Refund

To initiate a refund, please contact our support team at support@dii.ma with your order details and the reason for your request.

4. Refund Process

After receiving your request, we will review it and inform you of the approval or denial. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-15 business days. Users can receive a partial refund for 11 months.

5. Non-Refundable Items

Certain items may be non-refundable, including:

• Monthly subscription purchases
• Subscriptions through third parties (resellers, partners)
• Service fees (e.g., creation, design, configuration, administration)
• Verification page fees
• Annual subscription purchases made over 30 days ago

6. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the updated policy on this page.

7. Contact Us

For questions about our Refund Policy, please contact us at support@dii.ma.